Call Center Representative

Call Center Representative

Who Should Attend?

Call Center Representative & Personal qualified for such a position

Objectives:

This certificate covers:

  • Handling and processing inbound calls and performing other telemarketing duties as necessary.
  • Identifying and handling customer inquiries in a prompt and courteous fashion
  • Selling and cross-selling deposit and credit products and services as well as, opening accounts for retail customers.
  • Having a fundamental understanding of retails products.
  • Being service-oriented and work effectively with the public as well as with co-workers.
  • Communicating well and applying sales skills effectively.
  • Telephone skills, including telephone etiquette sales and customer service skills.

Required Module:

  • Banking Today
  • Cross Selling Deposit Products
  • Dealing Effectively With Co-Workers
  • Effective Referrals
  • Marketing Financial Services
  • Introduction to Relationship Selling
  • Building and Retaining Customer Service
  • Revitalizing Customer Service
  • Tele-Consulting
  • Telephone Etiquette
  • Understanding Bank Product

 Duration: 114 Hours






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