Supervisor Certificate

Supervisor Certificate

Who Should Attend?

New and potential first-level supervisors

Objectives:

This certificate covers:

  • Overseeing the work of others using a combination of leadership and managerial skills
  • Working effectively with people, especially with respect to inspiring and developing staff
  • Preparing new and potential supervisors for their emerging responsibilities by offering fresh insights on proven supervisory approaches
  • Interviewing, evaluating and selecting employees
  • Handling work and personal issues, and fostering open communication among staff members
  • The performance management process is reviewed in detail, with special attention placed on coaching, rewards and recognition, and corrective action.

  • Required Module:

  • Banking Today
  • Coaching for Success
  • Corrective Action
  • Improving Productivity
  • Hiring the Best
  • Managing Employee Relations
  • Performance Management
  • Rewards and Recognition

  • Duration: 72 Hours






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