4.1 Provide advice and support with regards to extenuating circumstances that may affect engagement or progression. 

4.2 Identify student support needs.

4.3 Provide general advice and guidance alongside effective signposting to specific skills development opportunities. 

4.4 Provide personal and academic support for all students, especially those facing issues or in need of help. 

4.5 Identify common issues being faced by specific student groups and find solutions.